Terms & Conditions

Last updated: 9 September 2026.

1. Quotes and bookings

A quote is a fixed, all-inclusive price for the journey described in it: vehicle, driver, fuel, motorway tolls, the stated waiting time and your luggage. It is valid for seven days. A booking exists once you accept the quote in writing and we confirm it. No prepayment is required.

2. Prices

The confirmed price does not change because of traffic, the time of day, the season or the route we take. It changes only if you change the journey — additional stops, extra passengers or luggage beyond what was booked, a different destination, or waiting beyond the included period. Any such change is agreed before it is charged.

3. Waiting time

Airport pick-ups include 60 minutes of free waiting from actual landing time; we track the flight, so a delayed arrival does not consume it. All other pick-ups include 15 minutes. Waiting beyond the included period is charged in 15-minute units at the rate shown on your confirmation.

4. Payment

Payment is due to the driver by card, unless invoiced business terms have been agreed in advance. Invoices are payable within 14 days.

5. Cancellations and changes

Cancellation is free up to 24 hours before the pick-up time. Inside 24 hours we may charge up to 50% of the fare, and for a no-show — no contact and no passenger after the included waiting period — up to 100%. Changes are free whenever we can accommodate them.

6. Our obligations

We will provide a vehicle of the class booked, or better at no extra cost, with a licensed and insured driver. If a vehicle fails we will send a replacement as quickly as possible; where we cannot complete the journey, you pay nothing for it.

7. Your obligations

Give accurate pick-up details, flight numbers and passenger and luggage counts, be ready at the agreed time, wear seat belts, and do not smoke or consume alcohol in the vehicle. Children must travel in appropriate seats, which we supply free when ages are given at booking.

8. Luggage and property

Luggage is carried at owner’s risk. Tell us at booking what you are bringing; a driver may decline items that do not fit safely. We are not responsible for property left in a vehicle, though we will always try to reunite you with it.

9. Delays and events beyond control

We are not liable for losses caused by circumstances outside our control — weather, road closures, ferry cancellations, bura wind restrictions, industrial action or flight delays. We will always try to find an alternative and will not charge for a journey we cannot perform.

10. Liability

Our liability is limited to the value of the transfer, except for death or personal injury caused by negligence, or any other liability that cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer.

11. Complaints

Contact us by email within 30 days of the journey. We respond to every complaint, in writing, and aim to do so within seven days.

12. Governing law

These terms are governed by Croatian law, and disputes fall to the competent Croatian courts. EU consumers may also use the European Commission’s online dispute resolution platform.