Frequently Asked Questions
Everything people ask before booking a transfer in Croatia, answered plainly. If yours is not here, message us — a person replies.
- 24/7 service
- Flight tracking included
- Fixed prices, no surprises
- Free cancellation
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How do I book?
Send the route, date and time through the booking form or WhatsApp. We reply with a fixed quote, usually within 30 minutes. Accept it and the transfer is confirmed — no prepayment.
How far ahead should I book?
Twenty-four hours is comfortable. In July and August, book a few days ahead for larger vehicles or ferry-connected journeys. Same-day is often possible.
Can I change or cancel?
Changes are free whenever we can accommodate them. Cancellation is free up to 24 hours before pick-up.
Will I get a confirmation?
Yes, in writing, with the price, the vehicle, the pick-up point and — the day before travel — the driver's name and phone number.
Prices and payment
What is included in the price?
The vehicle, the driver, fuel, motorway tolls, the agreed waiting time and your luggage. Airport pick-ups include 60 minutes of free waiting from actual landing; other pick-ups include 15.
Does the price change if we hit traffic?
No. The quote is fixed. That is the whole point of it.
How do I pay?
To the driver by card, or by company invoice arranged in advance. Croatia uses the euro, so there is no exchange to think about.
Are there night or holiday surcharges?
No. The quote you accept covers the journey whenever it happens.
Do you charge for extra stops?
A short stop on a long route is usually free. Anything that changes the shape of the journey is priced into the original quote — tell us at booking.
At the airport
Where exactly will the driver be?
Inside the arrivals hall, holding a sign with your name. Croatian terminals are small; there is nowhere to lose each other.
What if my flight is delayed?
We track it and move the pick-up automatically. Sixty minutes of free waiting starts from when you actually land, not from the scheduled time.
What if I am delayed at passport control or baggage reclaim?
That is what the free waiting hour is for. If it looks like running longer, a message to the driver is enough.
Can you collect from a cruise ship or ferry terminal?
Yes — Gruž in Dubrovnik, the Split terminal and the island ports are routine.
Which airports do you serve?
Split (SPU), Dubrovnik (DBV), Zagreb (ZAG), Zadar (ZAD), Pula (PUY) and Rijeka (RJK). Osijek and Brač on request.
Vehicles, luggage and children
How many people fit?
Three in an E-Class or S-Class sedan, seven in a V-Class van, sixteen in a Sprinter minibus. Larger groups travel in several vehicles together.
How much luggage can I bring?
Tell us the count when you book and we will send the right vehicle. Sedans take two large cases comfortably; four people with four large cases need a van, not a sedan.
Do you provide child seats?
Yes, free of charge, fitted correctly — we just need the children's ages at booking.
Can you carry a wheelchair, skis or golf clubs?
Usually yes, with notice so we assign a suitable vehicle.
Are pets allowed?
Small pets in a carrier are generally fine. Tell us in advance so we can match you with a driver who is happy about it.
Croatia specifics
Can you connect an airport transfer to an island ferry?
Yes, and it is one of our most-booked arrangements. We plan the pick-up backwards from the sailing and hold the car if your flight slips.
Is the Dubrovnik to Split drive still through Bosnia?
No. Since the Pelješac bridge opened in 2022 the route stays inside Croatia with no border crossing.
Can the car take us into the old towns?
Dubrovnik, Trogir, Rovinj and much of Split are pedestrian. We drop at the closest permitted point for your specific address and help with the luggage.
Do you operate in winter?
Year-round, at the same prices, with winter tyres in season.
Do you drive to Slovenia, Italy, Bosnia or Montenegro?
Yes, with advance notice so the vehicle documentation is in order.
Ready to travel the luxury way?
Send us your trip details and get a fixed quote within 30 minutes — or message us on WhatsApp for an instant answer.